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Planned 21CN Broadband Network Maintenance–Wednesday 28th July 2.00am-6.00am

When's this work happening? Early tomorrow morning, 28th July. What does it affect? The routing of broadband traffic across BT Wholesale's network. How long will it take? Up to four hours. What does the work involve? We have received notice from...

Published 27 Jul 2010 12:05 by Darren McCarthy

Filed under: 2010, Network
Planned Network Maintenance - Tuesday 27th July 10.00am-12.00pm

When's this work happening? Tomorrow morning, 27th July. What does it affect? The routing of broadband customers' Internet traffic. How long will it take? About two hours. What does the work involve? To facilitate growth of the network we will...

Published 26 Jul 2010 10:12 by Darren McCarthy

Filed under: 2010, Network
Planned 21CN Broadband Network Maintenance - Friday 23rd July 2.00am-6.00am

What does it affect? The routing of broadband traffic across BT Wholesale's network. How long will it take? Up to four hours. What does the work involve? We have received notice from our suppliers about a period of planned engineering works...

Published 22 Jul 2010 9:28 by Darren McCarthy

Filed under: 2010, Network
Planned 21CN Broadband Network Maintenance - Wednesday 14th July 2.00am-6.00am

When's this work happening? Early tomorrow morning, 14th July. What does it affect? The routing of broadband traffic across BT Wholesale's network. How long will it take? Up to four hours. What does the work involve? We have received notice...

Published 13 Jul 2010 10:02 by Darren McCarthy

Filed under: 2010, Network
Broadband Connectivity Issues

This is an update to yesterday evening's post regarding a Major Service Outage at the Manchester node. This may have caused connectivity and authentication problems for people in the North West of England. We are glad to advise that service has been...

Published 1 Jul 2010 3:26 by Darren McCarthy

Filed under: 2010, Network
Telephone Routing

We are experiencing issues in routing some calls through our VOIP platforms we will let you know more information as we progress this issue.

Published 1 Jul 2010 3:07 by Darren McCarthy

Filed under: VOIP, 2010
Broadband Connectivity

We are currently receiving reports of a general Major Service Outage at the Edinburgh node. This may be causing connectivity and authentication problems for some customers in Scotland and the North of England. Our wholesale suppliers are currently investigating...

Published 30 Jun 2010 4:31 by Darren McCarthy

Filed under: 2010, Network
Network Outage

When's this work happening? Early Monday morning, 28th June. How long will it take? Up to three hours. What does the work involve? We have received notice from our suppliers about a period of planned engineering works that is scheduled to be...

Published 25 Jun 2010 9:51 by Darren McCarthy

Filed under: 2010, Network
Web Speeds – Now Resolved

Guess what…the England match is over. Web speeds have now returned to normal

Published 23 Jun 2010 11:38 by Darren McCarthy

Filed under: Capacity, 2010
Web Speeds

We have three different 'settings' for our automated network management solution according to the conditions the network is under - Plan A (normal operation), Plan B (high demand operation) and Plan C (disaster situation) In response to the high...

Published 23 Jun 2010 10:08 by Darren McCarthy

Filed under: Capacity, 2010, Network
DSL Disconnections

At around 5.45pm this afternoon we experienced a problem that disconnected broadband customers connected to the gateway known as pcl-ag04. This will have affected customers connected to both our 20CN (Up to 8Mbps) and 21CN (Up to 20Mbps) networks. If...

Published 17 Jun 2010 13:36 by Darren McCarthy

Filed under: Network
Planned Network Maintenance

When's this work happening? Early tomorrow morning, 18th June. What does it affect? The routing of broadband traffic across BT Wholesale's network. How long will it take? Up to four hours. What does the work involve? BT will be making changes...

Published 17 Jun 2010 10:19 by Darren McCarthy

Filed under: Network
Mail Delivery Delays

As of 15:30 (09/05/2010)..we are tracking delays to the outbound mail messages. We will keep you posted.

Published 9 May 2010 9:40 by Darren McCarthy

Filed under: E-Mail, 2010
Website Pages

We rolled out a small website refresh today as part of our Easter Refresh. Enjoy :)

Published 15 Apr 2010 13:54 by Darren McCarthy

Filed under: Web Site
Remote Access to the HelpDesk

Access to the Help desk has been restored. http://helpdesk.stafford-itservices.co.uk Any calling credits that you may have used during this period will be credited to you.

Published 15 Apr 2010 11:44 by Darren McCarthy

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Planned 21CN Broadband Network Maintenance–Wednesday 28th July 2.00am-6.00am

Planned Network Maintenance - Tuesday 27th July 10.00am-12.00pm

Planned 21CN Broadband Network Maintenance - Friday 23rd July 2.00am-6.00am

Planned 21CN Broadband Network Maintenance - Wednesday 14th July 2.00am-6.00am

Broadband Connectivity Issues

Telephone Routing

Broadband Connectivity

Network Outage

Web Speeds – Now Resolved

Web Speeds

DSL Disconnections

Planned Network Maintenance

Mail Delivery Delays

Website Pages

Remote Access to the HelpDesk