Frequently Asked Questions

How do I book a repair?
to book a repair please call us on: 01785 878217 choosing option 1, use the contact page or click the chat button which (when available can be found on the top left on every page) to talk directly to our service staff.

Can I bring my laptop to you?
To keep costs to a minimum we don't have a retail outlet. However, we do not charge for collection and return within 10 miles of Stafford or you may drop your computer off at any of the recognised drop off points. Please note that use of the drop off points are by appointment only as all equipment has to be then transferred to the repair location before work can start.

How long will my repair take?
You will be told at the time of booking your repair how long it will take. If a job is likely to exceed this period will will keep you informed of its progress. Longer repair times are usually due to difficulty in sourcing spares but again you will be kept informed of progress

How much will it cost?
We quote a price prior to commencing work

What is your remote troubleshooting service?
Using a small piece of software you download we issue a code for you to enter which creates a secure connection between our workshop and your computer. Please see the Rescue Link on every page for more information. It enables us to take control of your PC and even start the PC in "safe mode". All it requires is a working broadband connection.

Do you offer a nationwide collection & return service?
We only accept repairs in the local Stafford area. However, those on Gold support we can arrange a collection and delivery services if you are out of the area.

Can I pay online through your website?
Yes you may pay online using various methods from www.stafford-itservices-online.co.uk. If you are subscribing then please use the subscribe buttons and you will be taken to our on-line shop where you may make the purchase.

Do you offer a single instance remote help ?
Yes we do offer a single instance remote help which you can purchase from www.stafford-itservices-online.co.uk