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You can check on the status of your web site chats by going to the fastpath tab. Once there you can select one of the options However, you must always make sure that the status in the toolbar states that you are logged in.
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Web Site contact buttons can be used anywhere and as frequently as you like. Each web site chat button is attached to a "FastPath" group. You may only be a member of 1 group at a time. Images Canned Responses Offline Settings Transcipts Forms Room Monitors Spark Client Chat Status
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We can customise the initial welcome screen that the web site visitor see. You may wish to capture an account number if applicable for example. If you wish to do this then please CALL the helpdesk with this requirement and we can talk through your exacting requirements.
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It is possible for team admins to listen into web site conversations without the knowledge of the web site user. If you require this functionality then please contact the helpdesk with your request.
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Users of your website may choose to receive a transcript of your chat session. If you choose to permit this then we will need the following information to be added: From e-mail address Subject Any Text that you wish to pre-pend the transcript with Please raise a helpdesk tickect with this information...
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You may not always be around to answer your website visitors. You may select one of two options when your not around: Re-direct the visitor to a URL. eg. further contact options Display an e-mail form When using the e-mail form we require the following information: E-mail address to send all offline...
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All the button images can be customised to suit your website look and feel. Please submit a helpdesk ticket with the logos and graphics that you wish to use.
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Canned responses give you a quick way to respond to web site visitors with quick phrases such as "Hello how may I help you" You may have as many "canned reponses" as you like. Please submit a helpdesk ticket to add your responses in.